Refund Policy

Last updated: April 18, 2024

Return Policy:

1. Poor Quality or Damaged Items:
   • If the product delivered is of poor quality or damaged, you may return the product in its original condition with the original box and/or packaging intact.
   • Inform us of any damages or wrong products received within 24 hours.
   • Upon receiving the returned product, our team will inspect it. If found defective or damaged, we will send you a replacement.
2. Wrong Item Received:
   • In the rare event of receiving a wrong item due to our mistake, you can return the item in its original condition with the original box and/or packaging intact.
   • Once we receive the returned item, we will process the original item.
3. Incomplete Order:
   • If you receive an incomplete order, where one or more products are missing, kindly provide photo and video evidence on the same day of delivery.
   • Share the evidence with us so we can cross-check and send you the missing item(s).

Refund Policy:

• We do not offer refunds on delivered products.
• Refunds are applicable only for cancelled orders before dispatch.
• Refunds will be processed in the same mode as your original payment method.
• Refunds may take 7 to 10 working days to reflect in your account.

Exchange Policy:

• Exchanges are applicable only for damaged or wrong items received.
• If you receive a damaged or wrong item, you can exchange it for a replacement.
• Exchange requests must be made within 24 hours of receiving the order.
• The exchanged item will be dispatched once the returned item is received and inspected.

Cancellation Policy:

• Orders can be cancelled only before the product is dispatched from our warehouse.
• To cancel your order, email us at balsoenterprises@gmail.com or reach out to us via WhatsApp at 095285 82553.
• Once the order is dispatched, cancellation requests will not be entertained.
• Refunds for cancelled orders will be processed in the same mode as your original payment method.
• Refunds may take 7 to 10 working days to reflect in your account.

Contact Us:

• If you have any questions or concerns regarding our Return, Refund, Cancellation & Exchange Policy, please contact us via email at balsoenterprises@gmail.com or reach out to us via WhatsApp at 095285 82553.

Policy Updates:

• We reserve the right to update our Return, Refund, Cancellation & Exchange Policy as necessary. Any changes will be reflected on our website.

By placing an order with Balso, you agree to adhere to the terms outlined in this policy.