Shipping Policy

Last updated: April 18, 2024

Welcome to Balso and Sons Food Enterprises, where we aim to provide you with a seamless shopping experience. Please read our shipping policy below to understand how we handle shipping and related matters.

Shipping Method:

• We utilize third-party services for shipping your orders, primarily through Shiprocket and their affiliated partners.
• You can select your preferred shipping affiliated partner during checkout.

Order Processing Time:

• All orders are typically processed within 2-3 business days after payment confirmation.

Shipping Charges:

• Shipping charges for your orders will be calculated and displayed at checkout, ensuring transparency in pricing.

Shipment Confirmation & Order Tracking:

• Once your order has been shipped, you will receive a Shipment Confirmation Email containing your tracking number(s).
• Tracking information will be active within 24 hours of shipment.

Lost or Damaged Packages:

• We are not liable for any products damaged or lost during shipping.
• If your order arrives damaged, please contact us immediately to file a claim. Be sure to retain all packaging materials and damaged goods for the claims process.
• We will work with the carrier to resolve the issue and ensure you receive a satisfactory resolution.

Payment Information and Out-of-Stock Items:

• Orders with inaccurate or incomplete payment information may experience a delay of up to 2 business days in processing.
• Orders containing out-of-stock item(s) may require an additional 7-15 business days to process and ship.

Incorrect Address:

• In the event of an incorrect or incomplete address, resulting in the return of your package to us, you will be responsible for all re-delivery costs to the corrected address.
• We are not responsible for any loss of orders due to incomplete or incorrect addresses provided during checkout.

Delayed Orders:

• We cannot assume responsibility for delays caused by the courier. Customers are requested to patiently wait until the parcel is delivered.

Order Modifications:

• Once an order has been placed, modifications such as changing the shipping address or shipping method may not be possible.
• Please review your order carefully before completing your purchase.

Contact Us:

• If you have any questions or concerns regarding this Shipping Policy, please feel free to contact us via email at balsoenterprises@gmail.com or reach out to us via WhatsApp at 095285 82553.

Policy Updates:

• We reserve the right to update our shipping policy as necessary. Any changes will be reflected on our website.

By placing an order with Balso, you agree to adhere to the terms outlined in this shipping policy.